FAQ

Frequently Asked Questions (FAQ)

Account

Click on "Sign Up" and enter your details or use Google/Facebook login.
You can checkout as a guest, but having an account allows easier order tracking.
Click "Forgot Password" on the login page and follow the instructions.
Yes, from your account settings panel.

Orders

Add items to your cart, proceed to checkout, and enter your details.
Yes, within 24 hours of placing it by contacting customer support.
You’ll receive a tracking number once your order is shipped.
Yes, if it hasn’t been shipped yet.

Payment

Cash on delivery, credit/debit card, and bank transfer.
Yes, we use encrypted and certified payment gateways.
Some banks provide installment options when paying with cards.
Yes, but only before the order is shipped.

Shipping

1-3 business days within Cairo, up to 5 days for other governorates.
Yes, within Cairo for an additional fee.
Possible if the order hasn’t been shipped yet.
Yes, but it may take a bit longer.

Returns & Warranty

You can return items within 7 days of receiving them.
Yes, devices are covered for 3 months.
Contact our support team and they’ll guide you.
Within 5-10 business days after we receive the product.

Invoices

It will be available in your account or sent via email.
Yes, please request it during checkout.

General Questions

Yes, we have branches in Heliopolis and Fifth Settlement.
By phone, email, or our social media pages.