Refunds & Returns Policy – Your Comfort and Satisfaction Come First

Introduction

At MJK Laptop, we believe that customer trust is our most valuable asset. That’s why we offer a flexible and transparent Refunds & Returns Policy to ensure a worry-free shopping experience. If the product isn’t right for you or has any issues, we provide quick and easy solutions.

Policy Details

• ⏱️ Return Period: 7 days from the delivery date.

• 🛡️ Warranty: 3-month free warranty covering technical issues.

• 📋 Return Conditions:

  1. Product must be in original condition (no scratches or damage).

  2. All accessories and packaging must be included.

  3. Invoice or proof of payment must be provided.

• 🚚 How to Return:

  • Visit one of our branches.

  • Or request a pickup via our delivery partners.

• 💳 Refund Methods:

  • Refunded through the original payment method.

  • Or receive store credit of equal value.

How to Request a Return

1. Contact our customer service or submit a request via the website.

2. Provide your order number and product details.

3. We will confirm and arrange the return (branch visit / pickup).

4. Refund or store credit will be processed after inspection.

Our Commitment to You

• Continuous support before and after purchase.

• Hassle-free and straightforward return process.

• Alternative solutions such as exchanges or store credits.

FAQ

1. Are there extra charges for returns?
No, if the issue is from our side (defect/wrong product), we cover all shipping costs.

2. How long does it take to process refunds?
Between 7–10 business days depending on the payment method.

3. Can I exchange for a different product?
Yes, exchange is possible for items of equal value, or you can pay the difference.

4. Can I return after 7 days?
Returns are valid for 7 days only, but the 3-month warranty remains valid for repairs.

Contact Us

📍 Heliopolis – Queen Center Mall – 60 El Khalifa El Maamoun – Roxy
📍 New Cairo – Compyo Mall (Seven Stars) – Ground Floor
📞 +20 122 315 1467 – +20 109 209 8384