Introduction

At MJK Laptop, we value your trust. That’s why we provide a transparent and flexible Warranty & Returns Policy to ensure peace of mind with every purchase.

1. Warranty Policy

  • All our pre-owned laptops come with a free 3-month comprehensive warranty.

  • Warranty covers:

    • Internal defects in core components (HDD, RAM, display, keyboard).

    • Repair of issues caused by normal usage.

  • Warranty does not cover:

    • Damages caused by misuse (drops, liquid spills, fire).

    • Improper usage outside manufacturer’s guidelines.

  • Extended warranty options are available at additional cost.

2. Returns & Exchange Policy

  • You may return a product within 7 days of receiving it if defective or if you wish to exchange it.

  • Returned items must be in their original condition, with packaging, accessories, and invoice.

  • Returns are free if caused by our error (wrong item or manufacturing defect).

  • For personal reasons (change of mind), customer bears the return shipping cost.

3. How to Request a Return or Service

  1. Contact our customer service by phone or email.

  2. Provide your order number and issue details.

  3. We will schedule pickup or direct you to the nearest branch.

  4. After inspection, the device will be repaired, replaced, or refunded accordingly.

4. Refunds

  • Refunds are issued using the same payment method used for purchase (cash, bank transfer, card).

  • Refunds typically take 5-10 business days, depending on the bank or payment provider.

5. After-Sales Support

  • Paid maintenance services are available after warranty expiration.

  • Genuine or high-quality spare parts available for all laptop brands.

  • Dedicated support team always ready to assist you.

6. Contact Us

📍 Address: Heliopolis – Queen Center Mall – 60 El Khalifa El Maamoun – Roxy
📞 Phone: +20 122 315 1467 – +20 109 209 8384
✉️ Email: support@mjklaptop.com